COD - Cash on Delivery Policy

Cash on Delivery (COD) is a payment method that allows customers to pay for their order upon delivery. This means you don't have to prepay for your order. Simply place your order, select COD as your payment method, and pay the delivery agent when your order arrives.

How COD Works

• Place your order: Select the items you want to purchase and choose COD as your payment method.
• Order processing: We will process your order and prepare it for delivery.
• Delivery: Our delivery partner will deliver your order to your specified address.
• Payment: Upon receiving your order, pay the delivery agent the total amount due, including the product cost and any applicable delivery charges.

Important Notes

• COD availability: COD is available for orders within a certain price limit.
• Delivery areas: 100% COD is available in CTG metro, and for all other areas, COD is available, but the delivery fee must be paid in advance (to avoid fake orders).
• Cash payment: Payment can only be made in cash.
• Order cancellation: If you choose not to accept the delivery, the order will be canceled.
• Warning: Ensure you have the exact amount ready at the time of delivery.

We aim to provide a smooth, secure, and hassle-free shopping experience with the COD payment option.

Warranty Policy

At RM Electronics, we stand behind the quality and performance of our products. All electronics purchased from our website are covered under a limited warranty from the date of purchase.

What’s Covered

This warranty covers any manufacturing defects in materials or workmanship, ensuring that your product operates as intended under normal use conditions.

What’s Not Covered

• Damage caused by misuse, improper installation, or accidents
• Normal wear and tear, including cosmetic damage
• Unauthorized repairs or modifications
• Damage due to power surges or improper voltage use

How to Claim Warranty

If you encounter any issues:

• Contact Us: Reach out to our customer support team at +8801603924390. Provide your order details, proof of purchase, and a description of the issue.
• Inspection and Approval: Our team will evaluate the issue and may request product photos or a return for inspection.
• Resolution: If the issue falls under warranty coverage, we will repair, replace, or provide a refund as applicable.

Important Notes

• Warranty claims must be made within the specified warranty period.
• Customers are responsible for any shipping costs associated with returning the product, unless otherwise stated.

At RM Electronics, your satisfaction is our priority. We’re committed to delivering quality products you can trust. For further questions or assistance, feel free to reach out to us!

Data Privacy Policy

At RM Electronics, we value your privacy and are committed to protecting your personal information. This Data Privacy Policy explains how we collect, use, and safeguard your data when you visit our eCommerce site, make purchases, or interact with our services.

We collect personal data such as your name, contact details, payment information, and shipping address to process orders and provide a seamless shopping experience. Your information may also be used to enhance our services, communicate promotions, and ensure the security of transactions.

We implement strict security measures to protect your data from unauthorized access, disclosure, or misuse. Your information is never sold to third parties, though we may share data with trusted partners (e.g., payment processors and shipping providers) to fulfill orders and deliver services.

By using our website, you consent to our privacy practices. For full details, please review our comprehensive Privacy Policy, which outlines your rights and how to manage your data preferences.

Refund and Exchange Policy

1. Eligibility for Refund or Exchange

• Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or a full refund upon verification.
• Wrong Item Received: If you received an incorrect item (i.e., the wrong model, size, or color), please notify us within 7 days of receiving the product. We will arrange for the correct item to be shipped or offer a refund.
• Change of Mind: If you simply change your mind, you may request an exchange or refund within 7 days of receiving the product, provided the item is unused, unopened, and in its original packaging.

2. Non-Eligible Products

• Consumables: Products such as batteries, chargers, and accessories that have been opened or used.
• Sale/Discounted Items: Products purchased during promotional sales or at discounted prices are not eligible for returns or exchanges unless defective or damaged.
• Personalized or Customized Products: Any products that are made-to-order or personalized cannot be returned or exchanged.

3. How to Request a Refund or Exchange

To initiate a return or exchange, please follow these steps:

• Contact Us: Email us at rm.electronics.business@gmail.com or call our customer service at 01603-924390 with your order details.
• Return Authorization: We will provide a Return Authorization (RA) number and instructions for returning the product.

4. Processing Your Refund or Exchange

• Refunds will be processed within 7-10 business days.
• Exchanges will be processed after we receive the returned item.

5. Conditions for Returns

• Products must be in their original condition and packaging.

6. Contact Us

Email: rm.electronics.business@gmail.com

Phone: 01603-924390